terms and conditions
Article 1 Definitions
In these general terms and conditions, the following terms are used in the following meanings unless expressly stated otherwise:
Contractor/Broker: Hair Clinic Wolf (Formerly Simson’s hair).
Client/Client: the person who commissions Hair Clinic Wolf; a natural person.
Assignment: the work or services to be mutually agreed upon between client and Hair Clinic Wolf to be performed by Hair Clinic Wolf and the conditions under which it is to be performed.
Healthcare provider: the practitioner who performs the medical/cosmetic procedure.
Article 2 General
The general conditions shall apply to all offers, quotations, work, assignments and agreements between Hair Clinic Wolf and client and their legal successors, respectively.
These conditions shall also apply to all assignments with Hair Clinic Wolf, the execution of which requires the involvement of third parties.
If one or more of the provisions of these general conditions are invalid or should be nullified, the other provisions of these general conditions will remain fully applicable. Hair Clinic Wolf and client will then consult to agree new provisions to replace the invalid or void provisions, whereby if and as far as possible the purpose and intent of the original provision will be respected..
Article 3 Intake, offers, formation and duration of Assignment
Your intake consultation is completely free of charge. If circumstances make it necessary for you to cancel the consultation, please inform us in writing no later than 48 hours before the appointment. If you do not inform us in time, we will register your consultation appointment as a no-show. We will then send you an invoice of €100,- excluding VAT. After payment of this outstanding amount, you can schedule another intake. If after this intake you decide to undergo treatment with us, we will settle the costs of the no-show on your final invoice in the form of a discount of only €100,-. If you are forced to cancel an intake appointment in the last 48 hours before the appointment because you have tested positive for Corona, please send us the positive test result. In that case we will not charge you for canceling the appointment. If you do not have a test result or do not want to share it with us, we are unfortunately forced to charge you the no show rate of €100,- excluding VAT.
Quotes by Hair Clinic Wolf are based in part on the information provided by the client. The client guarantees that to the best of his/her knowledge he/she has provided all essential information for the design, execution and completion of the assignment. This includes, in particular, information about medications, diseases, allergies, etc. Also, if there are essential changes in the client’s medical situation, he must immediately notify Hair Clinic Wolf and/or the health care provider. If it turns out that the medical treatment cannot take place due to the client’s unsuitability for such treatment or as a result of incorrect and/or incomplete information provided about the health situation, then this unsuitability will be at the client’s expense and risk.
The client’s medical treatment will be carried out by Hair Clinic Wolf.
Quotations made by Hair Clinic Wolf are without obligation. Quotations are valid for 30 days unless otherwise indicated.
When client agrees to a quote, they are requested to send flight details to Hair Clinic Wolf within 5 days. After receiving confirmation of the flight details, the job will be scheduled.
Once the quote is signed online, the job is final.
The assignment runs from assignment confirmation to the last follow-up moment (12-14 months after treatment).
The assignment can be cancelled free of charge up to 30 days before the treatment date. Thereafter, the following cancellation fees will be charged: 30% of the assignment fee for cancellation between 15 and 30 days before treatment date; 100% of the assignment fee if cancellation occurs within 14 days before the treatment date. If you have requested the contractor to book your tickets, it is not possible to receive any compensation for the cancellation of your flight, unless the airline has different rules.
Article 4 Execution of the assignment and involvement of third parties
Hair Clinic Wolf performs the following work under the contract:
Mediating on medical/cosmetic treatment in Turkey.
Information provision regarding treatment and travel.
In cooperation with Turkish partners provide hotel, transfers and scheduling of treatment at medical clinic.
Prioritize and discount hair transplantation.
Answering medical questions through specialized physician.
Aftercare in collaboration with specialized physician.
Hair Clinic Wolf will perform the work under the assignment to the best of its knowledge, expertise and ability.
Parts of the assignment are performed by third parties. Regarding execution of medical treatment, the client enters into a separate agreement with the healthcare provider.
Hair Clinic Wolf accepts no liability for work, which is performed by third parties insofar as they themselves have entered into an agreement with the client.
Hair Clinic Wolf shall not be liable for damages of any kind due to Hair Clinic Wolf’s reliance on incorrect and/or incomplete information provided by the client.
In Turkey, a blood test is taken at all times regarding HIV and Hepatitis. Hair Clinic Wolf is not liable for cancellation of treatment after results of infected blood test. Hair Clinic Wolf is entitled to charge additional fees for any treatment changes.
The client must book the flights themselves and be in possession of the necessary travel documents such as a valid passport and any required visas, proof of inoculations and vaccinations, etc.
Article 5 Modification of the assignment
If, due to the actions of the client, interim changes occur in the execution of the assignment, Hair Clinic Wolf will, in consultation with the client, make every effort to make the necessary adjustments. Hair Clinic Wolf shall be entitled to charge the client for the additional costs of modifying the assignment.
Article 6 Rates and terms of payment
The rate for the assignment will be stated in the quotation.
Payment is due no later than 2 weeks prior to departure date.
Amounts are exclusive of VAT unless otherwise agreed upon.
After the due date of the invoice, the client is in default and Hair Clinic Wolf is entitled to charge statutory interest and collection costs. If the client does not comply with the obligations, all costs incurred for collection will be charged to the client, both judicial and extrajudicial..
If payment is not made, Hair Clinic Wolf may suspend further performance of the assignment until payment is made.
Article 7 Complaints
Complaints about work performed should be reported in writing by the client to Hair Clinic Wolf. The report should contain as detailed a description as possible of the shortcoming/complaint so that Hair Clinic Wolf can respond adequately.
Article 8 Suspension and dissolution
Hair Clinic Wolf is authorized to suspend fulfillment of its obligations or cancel the assignment if:
Client does not fulfill or does not fully fulfill its obligations under the order;
After the conclusion of the assignment Hair Clinic Wolf learns of circumstances that give good reason to fear that the client will not fulfill the obligations;
Client, at the conclusion of the assignment, was requested to provide security for the fulfillment of its obligations under the assignment and such security is not provided or is insufficient.
Furthermore, Hair Clinic Wolf is authorized to dissolve the assignment (or have it dissolved) if circumstances arise of such a nature that fulfillment of the assignment becomes impossible or can no longer be required in accordance with the requirements of reasonableness and fairness, or if other circumstances arise of such a nature that the unaltered maintenance of the assignment can no longer be reasonably expected.
Article 9 Liability
Hair Clinic Wolf shall be liable only for failures in the performance of the assignment resulting from carelessness and incompetence in giving advice and carrying out assignments.
If Hair Clinic Wolf is liable for direct damages, such liability shall be limited to no more than the amount of the claim. Liability shall at all times be limited to no more than the amount of the payment to be made by Hair Clinic Wolf’s insurer in the appropriate case.
Under no circumstances can a claim be made for compensation for damages caused by loss of income of the client (howsoever arising) or for indirect and consequential damages.
The client may only invoke a shortcoming in the performance of the assignment if it is made known in writing within three months of the completion of the assignment by the client.
Hair Clinic Wolf accepts no liability for damages resulting from the medical treatment and/or medical examination. For the medical part of the assignment, the client contracts directly with the health care provider. The health care provider is medically autonomous and bears sole responsibility for his activities. Damage resulting from the medical treatment is entirely at the risk and expense of the healthcare provider and/or the client.
Client declares to be adequately and plausibly informed by Hair Clinic Wolf and to be aware of possible risks and limitations of the medical treatment and/or medical examination undergone by him of his own free will.
Article 10 Force Majeure
If, as a result of circumstances reasonably beyond the control of the parties, a scheduled treatment cannot take place, the parties will, if possible and by mutual agreement, agree on a new treatment date.
Article 11 Insurance
Client is responsible for taking out health and/or travel insurance and obtaining information about coverage.
Client is responsible for obtaining insurance to cover the cost of cancellation, if any. Hair Clinic Wolf assumes no responsibility or risk in this regard.
Client shall take care of their own belongings. Hair Clinic Wolf is not liable for damage to or loss of property of client or third parties, nor for any injuries sustained (except in cases of gross negligence).
Article 12 Confidentiality and Privacy
Both parties are obliged to keep confidential all confidential information obtained from each other or from other sources in the context of their assignment. Information is considered confidential if this has been communicated by the other party or if it arises from the nature of the information.
Names, logos and information provided to clients are the property of Hair Clinic Wolf and may not be copied, distributed or shared without its permission.
Hair Clinic Wolf and the health care provider are bound by a privacy policy, which will be made available to the client upon request.
Article 13 Applicable law and Disputes
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All assignments between Hair Clinic Wolf and the client are governed by Dutch law, even if the client is domiciled or established abroad.
The parties strive to resolve complaints jointly. Should the parties fail to reach a mutual agreement, the complaint may be submitted to an independent third party (mediator) or to the Dutch courts.
Article 14 Amendments
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The most current version of these terms and conditions can be viewed on the website www.hairclinicwolf.nl